Privacy Policy

How we collect, use, and protect your information.

Effective Date: April 3, 2026

Big Blue Fence & Deck LLC (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, store, and disclose information when you visit bigbluefenceanddeck.com (the “Site”), submit a contact or estimate request form, or otherwise communicate with us.

By using the Site or providing us with your information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

When you submit a form through the Site or contact us by phone, email, or text message, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Address, if you provide it
  • Type of service requested
  • Project details, descriptions, photos, or other information you choose to provide

1.2 Information Collected Automatically

When you visit the Site, we or our service providers may automatically collect certain technical and usage information, such as:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Referring website
  • Pages visited
  • Date and time of access
  • General interaction data collected through cookies or similar technologies

We use this information to operate, maintain, improve, analyze, and help protect the Site and its functionality.

1.3 Cookies and Similar Technologies

The Site may use cookies and similar technologies to support site functionality, understand visitor activity, improve user experience, and help protect the Site from spam or abuse. You may be able to control cookies through your browser settings, though some parts of the Site may not function properly if cookies are disabled.

1.4 Specific Third-Party Tools We Use

The Site currently uses the following third-party services. Each provider processes information under its own privacy policy:

  • Google Analytics (GA4) — measures website traffic and visitor activity using cookies and similar technologies. You can opt out using the Google Analytics Opt-out Browser Add-on, and you can review Google’s Privacy Policy.
  • Cloudflare Turnstile — helps protect our forms from spam and automated abuse (bot detection).
  • Basin (usebasin.com) — processes and delivers contact and estimate form submissions to us.
  • Google Maps — displays our service-area map on certain pages.
  • Google Fonts — loads the typefaces used in the Site’s design.

2. How We Use Information

We may use the information we collect to:

  • Respond to inquiries and estimate requests
  • Communicate with you about your project by phone, email, or text message
  • Schedule consultations, appointments, or on-site evaluations
  • Provide customer service and follow-up communications
  • Operate, maintain, improve, and secure the Site
  • Process and manage form submissions
  • Detect, prevent, and reduce spam, abuse, or fraudulent activity
  • Maintain business and estimate records
  • Comply with legal obligations and enforce our policies

3. How We Share Information

We do not sell your personal information.

We may share your information only in limited circumstances, including:

  • With service providers that help us operate the Site or process submissions, such as website hosting, form processing, spam prevention, CAPTCHA or bot-detection services, analytics, email, or related technical services
  • When required by law, legal process, or governmental request
  • When we believe disclosure is necessary to protect our rights, property, safety, users, or others
  • As part of a business transfer, such as a merger, sale, or reorganization involving all or part of the business

4. Text Messages and Calls

If you provide your phone number through the Site, we may contact you by phone or text message regarding your inquiry, estimate request, appointment scheduling, project updates, or related follow-up.

Message and data rates may apply depending on your carrier and plan. You may opt out of text messages at any time by replying STOP.

Consent to receive communications is not a condition of purchasing goods or services.

5. Email Communications

If you provide your email address, we may send you emails related to your inquiry, estimate request, appointments, project updates, or other customer-service communications.

If we send promotional or marketing emails, those messages will include an unsubscribe method where required. Even if you opt out of promotional emails, we may still send non-promotional communications related to your inquiry or project.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining business records, and complying with legal, tax, accounting, or operational requirements.

When information is no longer reasonably needed, we may delete it, anonymize it, or securely dispose of it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to help protect personal information from unauthorized access, use, alteration, or disclosure. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Third-Party Services and Links

The Site may use or link to third-party services, tools, or content, such as form processors, maps, fonts, analytics tools, embedded content, social media platforms, CAPTCHA or bot-detection tools, spam protection services, or other website services.

Those third parties may collect information according to their own terms and privacy policies. We are not responsible for the privacy practices of third-party websites or services, and we encourage you to review their policies directly.

9. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information online from children under 13.

If you believe a child under 13 has provided us with personal information, please contact us using the information below.

10. Your Choices

You may contact us to:

  • Request access to the personal information you have submitted to us
  • Request correction of inaccurate information
  • Request deletion of information, where appropriate
  • Opt out of text messages by replying STOP
  • Opt out of promotional emails through the unsubscribe link, where applicable

We will review and respond to requests within a reasonable timeframe.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date at the top of this page. Your continued use of the Site after changes are posted means you accept the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle information, please contact us: